Shipping policy

Shipping. We offer thousands of different styles and options, and some items are custom made, which takes one to two weeks. Anything in stock ships within 24 to 48 hours. Please contact us with any date-sensitive orders and we will do everything we can to meet your date. Website orders ship FedEx 2nd Day Air; for Next Day Air, contact us at sales@santafestoneworks.com or 505-471-3953. Domestic shipping varies by region, with a base rate of $17.50 to $24.50. International shipping also varies by region, with a base rate of $52.00 to $85.00. All products come in a gift box with information included.

Returns. All returns must be made within 30 days of purchase. The knife must be unused and in its original packaging. A refund minus credit card fees and shipping cost is issued upon return of the goods. Email sales@santafestoneworks.com for all inquiries.

Exchanges. We will always exchange any item purchased directly through us for a different variation or style. The knife must be unused and in its original packaging. Any price difference is paid by, or paid back to, the customer, and Santa Fe Stoneworks covers the second shipping fee. Email sales@santafestoneworks.com to start an exchange.

Repairs and warranty. We aim for functional beauty, and to help ensure it we have a lifetime warranty on all our products. Use your knife as it is intended, as a cutting tool. Misuse and abuse are excluded, and any evidence of them voids all warranty work. Stones can chip: if you drop your Stoneworks knife and chip it, return it to us and we will repair it at no charge. We do ask for $12.00 for return shipping. Send the piece to the address below with a note giving your contact information:

Santa Fe Stoneworks
ATT: Repair
3790 Cerrillos Road
Santa Fe, NM 87507